R24-295 1 RESOLUTION NO. R24-295
2
3 A RESOLUTION OF THE CITY COMMISSION OF THE CITY OF BOYNTON
4 BEACH, FLORIDA, APPROVING THE PURCHASE OF ADDITIONAL
5 LICENSE, MAINTENANCE, AND SUPPORT FOR GENESYS CONTACT
6 SOLUTION FROM GLOBAL TECHNOLOGY SOLUTIONS INC., IN AN
7 AMOUNT NOT TO EXCEED $200,000;AND FOR ALL OTHER PURPOSES.
8
9 WHEREAS, after piloting with the Development division, we found the need to expand to
10 additional customer-facing departments in a second and third phase. Genesys Contact Center
11 Solution addressed critical challenges (e.g., long wait times, poor visibility into customer
12 interactions, and inconsistent customer experiences) by transforming the City of Boynton Beach's
13 customer service operations into a streamlined, efficient, and data-driven municipal entity; and
14 WHEREAS, this purchase will be made under the piggyback exemption and has been
15 reviewed and approved by the Procurement Division. It will be conducted in accordance with GSA
16 contract#47QSWA18D008F, which is valid through August 21, 2028; and
17 WHEREAS, the City Commission, upon the recommendation of staff, has deemed it in the
18 best interests of the city's citizens and residents to approve the purchase of additional license,
19 maintenance, and support for Genesys Contact Solution from Global Technology Solutions, Inc.
20 in an amount not to exceed $200,000.
21
22 NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE CITY OF BOYNTON
23 BEACH, FLORIDA, THAT:
24 SECTION 1. The foregoing "Whereas" clauses are hereby ratified and confirmed as
25 being true and correct and are hereby made a specific part of this Resolution upon adoption.
26 SECTION 2. The City Commission of the City of Boynton Beach, Florida, does hereby
27 approve the purchase of additional license, maintenance, and support for Genesys Contact
28 Solution from Global Technology Solutions, Inc. in an amount not to exceed $200,000.
29 SECTION 3. The City Commission of the City of Boynton Beach, Florida, hereby
30 authorizes the Mayor to execute any ancillary documents necessary to accomplish the purposes
31 of this Resolution.
32 SECTION 4. This Resolution shall take effect in accordance with law.
33
34 PASSED AND ADOPTED this /9"
" day ofUV/1143e.r2024.
35 CITY OF BOYNTON BEACH, FLORIDA
36 Y,ES NO
37 Mayor-Ty Penserga
38
39 Vice Mayor-Aimee Kelley
40
41 Commissioner-Angela Cruz
42
43 Commissioner-Woodrow L. Hay
44 f�
45 Commissioner-Thomas Turkin
46
47 VOTE
48 AT ' S :
49
50 1,.� i t' / u ze 2v z y
51 Maylee De -sus, MPA, MC Ty ga
52 City Cle k Ma r
53
54 APPROVED AS TO FORM:
55 (Corporate Seal)
56 r , NTON t`N,,
57 k •ZseORArf•:F'9���� !L�//JCi l i !wi/✓
58 t : t� � ••
Shawna G. Lamb
59 City Attorney
r,c` ,a7 0