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Agenda 07-22-26 City of Boynton Beach BOYNTON BEACH CITY LIBRARY 100 East Ocean Avenue Boynton Beach, FL 33435 LIBRARY ADVISORY BOARD A G E N D A Date: July 22, 2026 Location/Time: City Hall, 100 East Ocean Avenue, Boynton Beach, FL 33435 Commission Chambers at 6:00 p.m. ________________________________________________________________ I. Call to Order – Stephanie Colaianni , Chair II. Approval of Minutes – April 22, 2026 III. Correspondence and Communications IV. Public Audience (Individual Speakers Will Be Limited to 3 Minute Presentations) V. Chair’s Report – Board Chair VI. Unfinished Business: Staffing update VII. New Business Proposed FY 26-27 Library budget Applied for two more LSTA grants Discuss dates for August & September Board Meetings VIII. Library Director's Report /Statistics May 2026 & June 2026 Monthly Report IX. Announcements End of Summer Foam Party – Friday, July 31, 2026 11a -1p Location: Centennial Park Next Library Board Meeting – To be determined NOTICE IF A PERSON DECIDES TO APPEAL ANY DECISION MADE BY THE CIT Y COMMISSION WITH RESPECT TO ANY MATTER CONSIDERED AT THIS MEETING, HE/SHE WILL NEED A RECORD OF THE PROCEEDINGS AND, FOR SUCH PURPOSE, HE/SHE MAY NEED TO ENSURE THAT A VERBATIM RECORD OF THE PROCEEDING IS MADE, WHICH RECORD INCLUDES THE TESTIMONY AND EVIDENCE UPON WHICH THE APPEAL IS TO BE BASED. (F.S. 286.0105) THE CITY SHALL FURNISH APPROPRIATE AUXILIARY AIDS AND SERVICES WHERE NECESSARY TO AFFORD AN INDIVIDUAL WITH A DISABILITY AN EQUAL OPPORTUNITY TO PARTICIPATE IN AND ENJOY THE BENEFITS OF A SERVICE, PROGRAM, OR ACTIVITY CONDUCTED BY THE CITY. PLEASE CONTACT THE CITY CLERK'S OFFICE, (561) 742-6060 OR (TTY) 1-800-955-8771, AT LEAST 48 HOURS PRIOR TO THE PROGRAM OR ACTIVITY IN ORDER FOR THE CITY TO REASONABLY ACCOMMODATE YOUR REQUEST. ADDITIONAL AGENDA ITEMS MAY BE ADDED SUBSEQUENT TO THE PUBLICATION OF THE AGENDA ON THE CITY'S WEB SITE. INFORMATION REGARDING ITEMS ADDED TO THE AGENDA AFTER IT IS PUBLISHED ON THE CITY'S WEB SITE CAN BE OBTAINED FROM THE OFFICE OF THE CITY CLERK. Leisure Services Budget Fund 001 Budget Workshop 6/30/26 Craig Clark Library OBJECT CLASSIFICATION FY 2025-26 BUDGET FY 2026-27 PROPOSED BUDGET 2025-26 Amended Proposed 2026-27 $ Change vs Amended % Change vs Amended Personnel Services $2,443,958 $2,353,269 -$90,689 -3.1% Operating Expenses $364,959 $364,959 +$0.0M +0.0% Capital Outlay $71,000 $71,000 +$0.0M +0.0% Non-Operating $51,190 $51,190 +$0.0M +0.0% TOTAL —Library $2,931,107 $2,840,418 ($-90,689)-3.1% Personnel Services •Current Vacancies Library Manager Teen Librarian Library Assistant Operating Expenses •Software Licenses & Databases $101,361 •Equipment Warranties & Maintenance $40,248 •Cataloging & Resource Sharing Services $23,784 •Contractual Services $42,600 •Library Operations & Programming Supplies $37,967 Capital / Non-Operating Budget Drivers -Library • Library Collection $71,000 Primary capital investment for books and materials to maintain and expand the collection. Risks/Opportunities/Executed -Library Risks •Continued vacancies in key positions will impact service delivery, programming, and strategic initiatives. •Rising costs for software licenses, digital resources, databases, and technology maintenance may create future budget pressures. •Dependence on aging technology and specialized equipment increases maintenance and replacement risks. Opportunities Executed •Filling vacant positions will strengthen operations, expand programming, and improve customer service. •Increased use of digital collections, online learning platforms, and Makerspace technology can enhance community engagement and service delivery. •Leveraging partnerships, grants, and regional library networks can help offset costs and expand resources available to resident. •Maintained investment in print and digital collections to meet community demand. •Sustained essential technology infrastructure, software, databases, and public computing. •Continued staff training, professional development, and engagement with state library organizations. •Supported literacy efforts, resource sharing, and community programs through partnerships and network memberships. M O N T H L YR E P O R T MAY 2026 BOYNTONBEACHCITYLIBRARY TIFFANY PAGAN LIBRARY DIRECTOR BOYNTON BEACH CITY LIBRARY PAGE 1 DIRECTOR’S DIGEST May was a productive month focused on collaboration, advocacy, and preparing for a busy summer season. I attended the State of the City Address, City Commission meetings, and the Palm Beach County Library Association Board of Directors meeting, where I continue to support the advancement of libraries throughout our region. I'm also proud that we were able to send three staff members to the Florida Library Association Annual Conference for professional development, bringing back new ideas and best practices to benefit our community. Behind the scenes, our team has been hard at work gearing up for an exciting Summer Reading Program, and we look forward to welcoming residents of all ages for another season of learning, discovery, and fun. Current Month Same Month Previous Year Percentage Change Customer Visits Adult 8,679 7,320 18.60% Customer Visits Youth 4,780 4,519 5.80% Total Customer Visits 13,459 11,839 13.70% Total Circulation*7,246 11,146 -35.00% Adult Circulation 3,676 4,333 -15.20% Young Adult Circulation 386 505 -23.60% Juvenile Circulation 3,181 3,682 -13.60% ILS System Circulation (Print Materials)**7,246 8,532 -15.10% Checkouts on Kiosks 2,950 3,509 -15.90% EBook Circ (Overdrive, Cloudlibrary)1,242 1,135 9.40% eAudiobook Circ (Overdrive, CloudL)846 727 16.40% Overdrive Magazines 835 721 15.80% Audiovisual (DVDs, CDs, Audiobooks etc)667 711 -6.20% Users registered 215 209 2.90% Onecard Cards 1 0 NaN Number of Reference Transactions 214 494 -56.70% *includes ILS, Ebooks, OD mags **Total items checked out kiosks and others in-house BOYNTON BEACH CITY LIBRARY PAGE 2 CUSTOMER SERVICE ANDCIRCULATION STATISTICS Submitted by: Sonia Chaudry CUSTOMER SERVICE AND CIRCULATION STATISTICS Collection Management Discarded: 60 Items added: 353 Customer Relations/Curbside Pickup Appointments made: Picked up: Current Month Same Month Previous Year Percentage Change A to Z total records viewed 264 106,803 -99.80% Family Search 164 X NaN Gale Infotrac Retrievals 0 2 -100.00% Gale Infotrac Sessions 3 7 -57.10% Gale Legal 1 31 -96.80% Gale Small Business Plan Builder sessions 16 25 -36.00% Global Road Warrior Page Views 14 X NaN Kanopy Streams 397 504 -21.20% Learning Express Job Career Sessions 0 2 -100.00% Learning Express Sessions 8 4 100.00% Medici TV 7 X NaN Mometrix Sessions 57 X NaN The Juice 9 X NaN Transparent Languages Sessions 25 79 -68.40% Transparent Languages Users 15 15 0.00% Weiss Financial Sessions 64 X NaN Website Pageviews 4,734 5,205 9.49% Palm Beach Post Views (Newsbank)2,311 555 316.40% BOYNTON BEACH CITY LIBRARY PAGE 3 DIGITAL RESOURCE ANDDATABASE STATISTICS Submitted by: Sonia Chaudry BOYNTON BEACH CITY LIBRARY PAGE 4 SOCIALMEDIA Submitted by: Tiffany Marshall BOYNTON BEACH CITY LIBRARY PAGE 5 SOCIALMEDIA Submitted by: Tiffany Marshall BOYNTON BEACH CITY LIBRARY PAGE 6 SOCIALMEDIA Submitted by: Tiffany Marshall PAGE LEFT BLANK BOYNTON BEACH CITY LIBRARY PAGE 7 SOCIALMEDIA Submitted by: Tiffany Marshall BOYNTON BEACH CITY LIBRARY PAGE 8 SOCIALMEDIA Submitted by: Tiffany Marshall BOYNTON BEACH CITY LIBRARY PAGE 9 PUBLIC COMPUTER USAGESTATISTICS Submitted by: Torres, Juaquin Adult Computer Use: 1234 Adult Computer Average Time Per Session: 45 min Youth Computer Use: 418 Youth Computer Average Time Per Session: 33 min Adult Laptops Total Use: 83 Teen Laptops Total Use: 38 Archives Monthly Report - May 2026 • Processing a large amount of digital media from C Ds this month, most of it donated by Ellen, our former Reference Librarian. There are loads of photographs documenting the City's various library locations over the decad es, ranging from roughly the 1970s up to the present day. It's been a fun mix of famil iar scenes, forgotten corners of old library buildings, and snapshots of how both the li brary system and the City have changed over time. • Saw a somewhat higher-than-usual volume of research and reference requests this month, which has kept me busy. Requests included lo cating historic books on Boynton Beach, assisting a Ph.D. researcher studying the Woman's Club and local Black history, researching a historic subdivision, and spending a fair amount of time combing through aerial photographs, plat maps, and other ar chival materials for various inquiries. As always, some questions have straightforward answers, while others turn into a bit of a scavenger hunt. • Continuing to accession donated materials into th eir respective collections. I am still working through materials donated by Miss Gillian, which continues to produce interesting local history finds, including items re lated to her time working at the local radio station. Alongside those materials, I have also been processing various other donations and additions as they come in. • Providing assistance at the research desk as needed. Robby has been a great equalizer here and has helped distribute desk coverage more evenly, which has made it easier to dedicate larger uninterrupted blocks o f time to archives work when needed. • Still finding and correcting the occasional issue on the Archives website. Most of these have been buried dead links, broken images, o utdated information, and other assorted loose ends that only seem to reveal themse lves when someone inevitably clicks the one thing nobody has touched in five yea rs (thanks Mike N. for finding some SUPER buried broken links we had shared with FIU). • In addition to routine website maintenance, I have begun putting together a plan for a larger overhaul of the Archives website's navigat ion and overall user experience. The goal is to make some of our most frequently used re sources—particularly photographs, oral histories, and audiovisual materi als—easier to find without requiring users to dig through multiple layers of p ages and menus. This is a project I want to approach carefully, so progress will likely be gradual until I can carve out more dedicated time in my workflow. BOYNTON BEACH CITY LIBRARY PAGE 10 ARCHIVES ACTIVITIES Submitted by: Jacob Rabinowitz BOYNTON BEACH CITY LIBRARY PAGE 11 CREATIVE EDGE STUDIO Submitted by: Brian Reagh Programs:CES Orientation: 10Hand-Crafted Greeting Cards (Evening): 10Hand-Crafted Greeting Cards (Morning): 10Sewing Fundamentals: 6Sewing Introduction: 6Intro to Cricut: 6Quest Club Intermediate Campaign: 6Adult Coloring Club: 7Make and Mingle (With FAU) – Relief Prints: 15 Appointments:With Librarian: 26With Studio Assistant: 0 Creative BugActive Users: 7New Users: 2Hours Watched: 1.15Most Viewed: Gelli Plate Prints May was an active month in the Creative Edge Studio , with ten new patrons completing orientation and strong participation across a varie ty of programs. Hand-Crafted Greeting Card classes reached full enrollment, whil e sewing classes, Intro to Cricut, and Quest Club provided opportunities for patrons t o build creative and technical skills. The Make and Mingle relief printmaking work shop with Florida Atlantic University attracted 15 attendees, and Adult Colori ng Club continued to offer a welcoming creative outlet. The studio supported patrons through 26 one-on-one appointments, assisting with a wide range of projects and equipment. CreativeBug u sage remained steady, with seven active users, two new users, and Gelli Plate Prints as the most-viewed course. Overall, May reflected continued patron engagement with the Creative Edge Studio's creative, educational, and community-building oppor tunities. BOYNTON BEACH CITY LIBRARY PAGE 12 PUBLIC TECHNOLOGYTRAINING PROGRAMS Submitted by: Brianna Tabil BOYNTON BEACH CITY LIBRARY PAGE 13 PUBLIC TECHNOLOGYTRAINING PROGRAMS Submitted by: Brianna Tabil Programs Sessions Participants Small Business Week | Website Essentials 1 14 Small Business Week | The Value of of Bookkeeping 1 14 Inside Diabetes: Chronic Kidney Disease 1 13 Small Business Week | Inside the Virtual Zone 1 0 Small Business Week | Small Business Resources at the Library 1 13 Small Business Week | Creative Edge Showcase 1 11 Emotional Regulation and Positive Thinking: Practical Tools to Calm the Mind and Strengthen Inner Stability 1 24 Books & Bingo! Sponsored by the Friends 1 21 Book Buzz - Adult Book Club 1 9 "Balancing Act" Book Discussion 1 15 Summer Marketing Strategies (VIRTUAL)1 6 Famous Criminal Trials 1 15 TOTAL:12 155 BOYNTON BEACH CITY LIBRARY PAGE 14 ADULT SERVICES PROGRAMS Submitted by: Tiffany Marshall BOYNTON BEACH CITY LIBRARY PAGE 16 YOUTH SERVICES PROGRAMS Submitted by: Beatriz Barreca‑Garcia BOYNTON BEACH CITY LIBRARY PAGE 17 YOUTH SERVICES PROGRAMS PAGE LEFT BLANK BOYNTON BEACH CITY LIBRARY PAGE 18 PALM BEACH CAREER SOURCE PAGE LEFT BLANK BOYNTON BEACH CITY LIBRARY PAGE 19 AMERICORPS Mike Nigrelli BOYNTON BEACH CITY LIBRARY PAGE20 AMERICORPS Mike Nigrelli BOYNTON BEACH CITY LIBRARY PAGE21 AMERICORPS Mike Nigrelli BOYNTON BEACH CITY LIBRARY PAGE 22 AMERICORPS Mike Nigrelli BOYNTON BEACH CITY LIBRARY PAGE 23 AMERICORPS Mike Nigrelli BOYNTON BEACH CITY LIBRARY PAGE 24 AMERICORPS PAGE LEFT BLANK BOYNTON BEACH CITY LIBRARY PAGE 25 AMERICORPS Pilar Regnier BOYNTON BEACH CITY LIBRARY PAGE 26 AMERICORPS Pilar Regnier END OF REPORT UNIQUE MANAGEMENT SERVICES, INC. CREATED: 05/31/2026 7:41 PM WB ACCOUNT STATUS REPORT PAGE: 375 TIFFANY PAGAN BOYNTON BEACH CITY LIBRARY 100 E OCEAN AVE BOYNTON BEACH FL 33435 CREDITOR: 1581 -- BOYNTON BEACH CITY LIBRARY DATES LISTED: 01/01/1900 TO 08/31/2026 ALL AMOUNTS LISTED Accounts Submitted : 3,785 Dollars Submitted : 283,595.04 Dollars Received : 71,325.11 Bankruptcies : 0 Dollars in Bankruptcy : 0.00 Material Returned : 46,285.84 Incorrect Addresses : 682 Dollars in Skiptracing : 36,357.61 Dollars Waived : 13,448.47 Patron Disputes/Suspends : 1 Dollars in Dispute : 37.00 Accounts in Process : 3,102 Dollars in Process : 230,951.41 # of Accounts Activated : 1,908 Total Activated : 150,060.43 % of Accounts Activated : 61.51% % of Dollars Activated : 64.97% 1 of 1 M O N T H L YR E P O R T JUNE 2026 BOYNTONBEACHCITYLIBRARY TIFFANY PAGAN LIBRARY DIRECTOR BOYNTON BEACH CITY LIBRARY PAGE 1 DIRECTOR’S DIGEST June was an exciting month of growth, collaboration, and community engagement. I attended City Commission meetings, the Palm Beach County Library Association Board meeting, the City of Boynton Beach Budget Workshop, and the American Library Association Annual Conference, where I participated in breakout sessions and met with vendors to explore innovative technology, programming ideas, and new opportunities—including the possibility of launching a Pokémon Club. I am also pleased to share that the library was awarded two LSTA grants totaling $36,080, providing additional resources to enhance services for our community. Summer Reading is off to a fantastic start! As of the end of June, we reached 400 youth registrations, including 130 children ages 0–4, 218 ages 5–11, and 52 teens ages 12–17. Our youngest readers have already enjoyed 110 books, while children and teens have logged 2,152 reading minutes, and families have completed 240 library activities. In addition, 120 adults have joined our Adult Summer Reading Club, generously sponsored by the Friends of the Library. It's wonderful to see our community embracing reading and lifelong learning together. Current Month Same MonthPrevious Year PercentageChange Customer Visits Adult 8,399 7,416 13.30% Customer Visits Youth 7,514 6,833 10.00% Total Customer Visits 15,913 14,249 11.70% Total Circulation*11,216 11,544 -2.80% Adult Circulation 3,872 4,208 -8.00% Young Adult Circulation 535 611 -12.40% Juvenile Circulation 3,950 3,428 15.20% ILS System Circulation (Print Materials)**8,357 9,067 -7.80% Checkouts on Kiosks 3,563 4,307 -17.30% EBook Circ (Overdrive, Cloudlibrary)1,189 1,127 5.50% eAudiobook Circ (Overdrive, CloudL)820 668 22.80% Overdrive Magazines 850 670 26.90% Audiovisual (DVDs, CDs, Audiobooks etc)659 674 -2.20% Users registered 294 293 0.30% Onecard Cards 1 0 NaN Number of Reference Transactions 664 888 -25.20% *includes ILS, Ebooks, OD mags **Total items checked out kiosks and others in- house BOYNTON BEACH CITY LIBRARY PAGE 2 CUSTOMER SERVICE ANDCIRCULATION STATISTICS Submitted by: Sonia Chaudry CUSTOMER SERVICE AND CIRCULATION STATISTICS Collection Management Discarded: 483 Items added: 832 Customer Relations/Curbside Pickup Appointments made: Picked up: Current Month Same Month Previous Year Percentage Change A to Z total records viewed 1,944 117,185 -98.30% Family Search 407 X NaN Gale Infotrac Retrievals 21 2 950.00% Gale Infotrac Sessions 17 6 183.30% Gale Legal 0 3 -100.00% Gale Small Business Plan Builder sessions 0 0 NaN Global Road Warrior Page Views 110 X NaN Kanopy Streams 313 620 -49.50% Learning Express Job Career Sessions 33 10 230.00% Learning Express Sessions 15 13 15.40% Medici TV 13 X NaN Mometrix Sessions 242 16 1412.50% The Juice 25 X NaN Transparent Languages Sessions 25 47 -46.80% Transparent Languages Users 15 13 15.40% Weiss Financial Sessions 112 X NaN Boynton-Beach.org/city-library pageviews ***5,565 6,144 10.40% Palm Beach Post Views (Newsbank)1,466 422 247.40% ***pulled from Google Analytics, number of views library website has received BOYNTON BEACH CITY LIBRARY PAGE 3 DIGITAL RESOURCE ANDDATABASE STATISTICS Submitted by: Sonia Chaudry BOYNTON BEACH CITY LIBRARY PAGE 4 SOCIALMEDIA Submitted by: Tiffany Marshall BOYNTON BEACH CITY LIBRARY PAGE 5 SOCIALMEDIA Submitted by: Tiffany Marshall BOYNTON BEACH CITY LIBRARY PAGE 6 SOCIALMEDIA Submitted by: Tiffany Marshall BOYNTON BEACH CITY LIBRARY PAGE 7 SOCIALMEDIA Submitted by: Tiffany Marshall BOYNTON BEACH CITY LIBRARY PAGE 8 SOCIALMEDIA Submitted by: Tiffany Marshall BOYNTON BEACH CITY LIBRARY PAGE 9 PUBLIC COMPUTER USAGESTATISTICS Submitted by: Michael Bennett Adult Computer Use: 1,218 Adult Computer Average Time Per Session: 46 min Youth Computer Use: 956 Youth Computer Average Time Per Session: 39 min Adult Laptops Total Use: 93 Teen Laptops Total Use: 31 Archives Monthly Report – June 2026 · Finally finished digitizing all of the CDs contai ning photos and miscellaneous files from library events, holiday parties, staff functions, and other random happenings spanning the '90s through the early 2000s. There are some great pictures of staff who are still here today looking about 30 years younger. · Continued the two-for-one project of digitizing m aterials from the Boynton Beach church collections—helping answer current reference requests while also inching closer to getting these collections online. · Kept plugging away at Miss Gillian's collection, digitizing ballet programs that line up with the 8mm films I digitized last year. The long-term goal is still getting all of this multimedia hosted on our own website instead of liv ing exclusively on Archive.org. (Archive.org is great, but it'd be nice if we could show off our own stuff ourselves on top of an uncertain future for them ☹) · The usual monthly grind of research and reference requests, helping out at the Research Desk, and trying to keep the backlog from becoming too backlogged (I’m getting there, I PROMISE). · Continued making slow but steady progress through the ever-growing pile of donations, acquisitions, and miscellaneous archival projects. BOYNTON BEACH CITY LIBRARY PAGE 10 ARCHIVES ACTIVITIES Submitted by: Jacob Rabinowitz BOYNTON BEACH CITY LIBRARY PAGE 11 CREATIVE EDGE STUDIO Submitted by: Brian Reagh Programs CES Orientation: 8 Hand-Crafted Greeting Cards (Evening): 10 Hand-Crafted Greeting Cards (Morning): 10 Sewing Fundamentals: 6 Sewing Introduction: 6 Intro to 3D Printing: 10 Quest Club Intermediate Campaign: 6 Adult Coloring Club: 2 Make and Mingle (With FAU) – Book Making: 15 Appointments With Librarian: 24 With Studio Assistant: 2 Creative Bug Active Users: 9 New Users: 1 Hours Watched: 4.2 Most Viewed: Sewing The Creative Edge Studio maintained steady particip ation throughout June, with strong attendance across a variety of programs and continued demand for one-on- one appointments. Intro to 3D Printing reached full capacity, while greeting card classes, sewing programs, and the FAU Make and Mingle book making workshop all saw excellent participation. The studio provided 24 appointments with the librar ian and 2 with the studio assistant, supporting patrons with equipment traini ng and creative projects. CreativeBug also saw increased engagement, with nin e active users logging over four hours of viewing time, with sewing tutorials as the most-viewed content. Behind the scenes, significant progress was made on several initiatives, including preparations for the Library of Things program, dev elopment of a second grant proposal to expand the Creative Edge Studio, prepar ation for presenting at the SWFLN Makerpalooza Conference, and submission of a presentation proposal for the SEFLIN Conference. Overall, June balanced successfu l public programming with strategic planning and professional development tha t will benefit the studio and library system. BOYNTON BEACH CITY LIBRARY PAGE 12 PUBLIC TECHNOLOGYTRAINING PROGRAMS Submitted by: Brianna Tabil BOYNTON BEACH CITY LIBRARY PAGE 13 PUBLIC TECHNOLOGYTRAINING PROGRAMS Submitted by: Brianna Tabil Programs Sessions Participants Morning Meditation 1 15 Book Buzz - Adult Book Club 1 8 The Smart Homebuyer & Homeowner Mortgage Blueprint 1 17 TOTAL:12 155 BOYNTON BEACH CITY LIBRARY PAGE 14 ADULT SERVICES PROGRAMS Submitted by: Tiffany Marshall BOYNTON BEACH CITY LIBRARY PAGE 16 YOUTH SERVICES PROGRAMS Submitted by: Beatriz Barreca‑Garcia BOYNTON BEACH CITY LIBRARY PAGE 17 YOUTH SERVICES PROGRAMS BOYNTON BEACH CITY LIBRARY PAGE 18 PALM BEACH CAREER SOURCE PAGE LEFT BLANK END OF REPORT UNIQUE MANAGEMENT SERVICES, INC. CREATED: 06/30/2026 10:13 PM WB ACCOUNT STATUS REPORT PAGE: 375 TIFFANY PAGAN BOYNTON BEACH CITY LIBRARY 100 E OCEAN AVE BOYNTON BEACH FL 33435 CREDITOR: 1581 -- BOYNTON BEACH CITY LIBRARY DATES LISTED: 01/01/1900 TO 06/30/2026 ALL AMOUNTS LISTED Accounts Submitted : 3,793 Dollars Submitted : 284,314.76 Dollars Received : 72,008.90 Bankruptcies : 0 Dollars in Bankruptcy : 0.00 Material Returned : 46,285.84 Incorrect Addresses : 689 Dollars in Skiptracing : 37,141.45 Dollars Waived : 13,448.47 Patron Disputes/Suspends : 1 Dollars in Dispute : 37.00 Accounts in Process : 3,103 Dollars in Process : 230,853.26 # of Accounts Activated : 1,917 Total Activated : 150,805.14 % of Accounts Activated : 61.78% % of Dollars Activated : 65.33% 1 of 1